Store Policy

STORE POLICIES — HOMESTEAD & PAWS

Last updated: 25 September 2026

Welcome to Homestead & Paws.

This page explains our policies regarding orders, shipping, delivery, cancellations, returns, refunds, privacy, cookies and customer support.CUSTOMER SUPPORTWhatsApp: +55 (21) 98344-3613Email: homesteadandpaws8@gmail.comSupport Hours:Monday to Friday9:00 am to 5:00 pm — Rio de Janeiro timeEstimated Response Time:Within 1 business day.CONTENTS1. Shipping & Delivery2. Cancellations, Returns & Refunds3. Privacy Policy4. Terms & Conditions5. Cookies & Similar Technologies6. Contact & Support1. SHIPPING & DELIVERY1.1 Order ProcessingOrders begin processing after payment has been successfully confirmed.Processing times may vary depending on product availability, fulfilment location and the supplier responsible for the item.Customers will receive order confirmation by email after completing their purchase.1.2 Delivery TimesDelivery times may vary depending on:• Destination country and region• Product availability• Fulfilment location• Courier or logistics provider• Customs procedures, where applicable• Seasonal demand or external disruptionsThe estimated delivery period will be displayed on the product page or during checkout whenever available.For customers in the United Kingdom, unless otherwise agreed, goods should generally be delivered without undue delay and within 30 days.1.3 Shipping ChargesAny applicable shipping charges will be displayed before the order is completed.Where free shipping promotions are offered, the applicable conditions will be clearly stated on the website.1.4 Order TrackingWhere tracking is available, tracking information will be sent to the email address provided during checkout after the order has been dispatched.Customers are responsible for monitoring tracking updates and communications relating to their order.1.5 Incorrect or Incomplete Delivery AddressCustomers are responsible for providing complete and accurate delivery information during checkout.If an order cannot be delivered due to an incorrect, incomplete or inaccessible address, additional shipping costs may apply where legally permitted.Please contact us as soon as possible if you notice an error in your delivery information.1.6 Delivery DelaysDelivery delays may occur due to circumstances outside our reasonable control, including:• Severe weather• Customs procedures• Carrier disruption• Strikes• High seasonal demand• Regional restrictions• Logistics interruptionsIf your order experiences a significant delay, please contact our customer support team.2. CANCELLATIONS, RETURNS & REFUNDS2.1 How to Contact UsTo request a cancellation, return, exchange or refund, contact us through:WhatsApp:+55 (21) 98344-3613Email:homesteadandpaws8@gmail.comPlease provide:• Order number• Customer name• Reason for your request• Photos or videos where the item is faulty, damaged or incorrect2.2 Change of Mind — UK CustomersFor most goods purchased online, customers in the United Kingdom have the right to cancel their purchase within 14 days after receiving the goods.After notifying Homestead & Paws of the cancellation, customers generally have a further 14 days to return the goods.Certain legal exceptions may apply depending on the type of product.2.3 Condition of Returned GoodsCustomers may inspect products only to the extent reasonably necessary to determine their nature, characteristics and functionality.Returned products should, where reasonably possible, include:• Original packaging• Accessories• Manuals• Parts supplied with the productWhere a product has been handled or used beyond what is reasonably necessary for inspection, the refund may be reduced where legally permitted.2.4 Faulty, Damaged, Incorrect or Misdescribed ProductsIf a product arrives:• Faulty• Damaged• Incorrect• Incomplete• Materially different from its descriptionplease contact us promptly.We may request photographs or videos to help assess the issue.Customers retain their statutory consumer rights where goods are faulty, not as described or not fit for purpose.2.5 RefundsApproved refunds will normally be issued using the original payment method.Where cancellation rights apply, refunds will generally be processed within the legally required period after we receive the returned goods or satisfactory evidence that they have been returned.Processing times may vary depending on the bank, card issuer or payment provider.Where required by law, standard outbound delivery charges may also be refunded.2.6 Return Shipping CostsFor change-of-mind returns, the customer may be responsible for the cost of returning the product where this has been clearly communicated before purchase.For faulty, damaged, incorrect or misdescribed products, please contact Homestead & Paws before returning the item so that appropriate instructions can be provided.2.7 Non-Returnable ProductsCertain products may be excluded from change-of-mind returns where legally permitted.These may include:• Personalised or custom-made products• Perishable goods• Certain sealed hygiene-sensitive products once opened• Other products excluded by applicable consumer lawThese exclusions do not remove statutory consumer rights where a product is faulty, damaged or misdescribed.3. PRIVACY POLICYHomestead & Paws respects the privacy of its customers and aims to process personal information lawfully, fairly and transparently.For customers in the United Kingdom, relevant processing activities may be subject to the UK GDPR and Data Protection Act 2018.3.1 Information We May CollectWe may collect information including:• Full name• Email address• Telephone number• Billing address• Delivery address• Order history• Customer support communications• IP address• Device information• Website activity• Payment-related information processed by authorised payment providersHomestead & Paws does not intentionally store full card information when payment processing is handled by third-party payment providers.3.2 How We Use Personal InformationPersonal information may be used to:• Process purchases• Process payments• Arrange product fulfilment• Arrange delivery• Provide customer support• Manage returns and refunds• Prevent fraud• Improve our website• Improve customer experience• Analyse website performance• Comply with legal obligations• Send marketing communications where permitted3.3 Sharing Information with Third PartiesWhere necessary to operate the store, information may be shared with trusted service providers, including:• Payment processors• Ecommerce platform providers• Fulfilment partners• Dropshipping suppliers• Couriers and logistics providers• Email service providers• Customer support providers• Analytics platforms• Advertising platforms where permittedOnly information reasonably necessary to provide the relevant service should be shared.3.4 International Data ProcessingBecause Homestead & Paws operates from Brazil and serves customers internationally, some personal information may be processed or transferred across national borders.Where applicable, appropriate safeguards should be used in accordance with applicable data-protection requirements.3.5 Customer Privacy RightsDepending on applicable law, customers may have rights relating to their personal information, including:• Access• Correction• Deletion where applicable• Restriction of processing• Objection to certain processing• Data portability• Withdrawal of consent where processing relies on consentTo make a privacy-related request, contact:homesteadandpaws8@gmail.com3.6 Data SecurityWe use reasonable organisational and technical measures to help protect personal information.However, no internet-based system can guarantee absolute security.Where a significant data-security incident occurs, appropriate steps will be taken in accordance with applicable requirements.4. TERMS & CONDITIONSBy using our website or purchasing products from Homestead & Paws, you agree to these Terms & Conditions together with the other policies available on our website.4.1 Business InformationTrading Name:Homestead & PawsResponsible Person:Gabriel PassosEmail:homesteadandpaws8@gmail.comWhatsApp:+55 (21) 98344-3613Business Address:Rua Caçu, 284TaquaraRio de Janeiro — RJBrazilCEP 22710-0744.2 About Homestead & PawsHomestead & Paws is an online retail store offering carefully selected products across categories including:• Home• Garden & Outdoor• Pets• Emergency EssentialsProducts may be fulfilled by different suppliers and fulfilment partners depending on availability and destination.4.3 Product InformationWe aim to provide accurate product descriptions, images, specifications and information.However, minor variations may occur due to:• Screen settings• Photography• Lighting• Manufacturing batches• Supplier updates• Product revisionsSuch variations should not materially change the essential characteristics of the product.4.4 PricesProduct prices may be updated from time to time.Price changes will not affect orders that have already been confirmed.Before purchase, customers will be shown the applicable product price together with delivery charges, taxes or other charges where required.4.5 PromotionsPromotions, discounts, promotional codes and free-shipping offers may be subject to specific terms.Homestead & Paws may change or end promotional offers where legally permitted.4.6 Order AcceptancePlacing an order does not necessarily mean that the order has entered fulfilment.Orders may be subject to:• Payment verification• Product availability• Fraud screening• Delivery availability• Supplier confirmationIf a product becomes unavailable after purchase, we will contact the customer and provide an appropriate refund or another solution where agreed.4.7 Customer ResponsibilitiesCustomers are responsible for:• Providing accurate personal information• Providing accurate billing information• Providing accurate delivery information• Reviewing product information before purchase• Monitoring email and order communications• Ensuring that delivery can be received at the address provided4.8 Fraud and MisuseHomestead & Paws may review, suspend or cancel orders where there is reasonable evidence of:• Fraud• Payment irregularities• False information• Unauthorised payment activity• Abuse of promotions• Other misuse of the website4.9 Consumer RightsNothing in these policies is intended to exclude or limit rights provided to consumers under applicable law.5. COOKIES & SIMILAR TECHNOLOGIESHomestead & Paws may use cookies and similar technologies to support the operation of the website.5.1 Why We Use CookiesCookies may be used to:• Operate essential website functions• Maintain shopping-cart functionality• Remember customer preferences• Improve website performance• Analyse website traffic• Measure advertising performance• Understand customer behaviour• Personalise content or marketing where permitted5.2 Essential CookiesSome cookies are necessary for the website to operate correctly.These may be used without separate consent where legally permitted.5.3 Non-Essential CookiesAnalytics, advertising or personalisation cookies may require customer consent depending on applicable law.Where required, customers will be given appropriate options through the website's cookie-management tools.5.4 Managing CookiesCustomers may manage cookie preferences using:• The website cookie banner or settings• Browser privacy settings• Device settings where applicableDisabling certain cookies may affect some website functions.6. CONTACT & SUPPORTCustomers can contact Homestead & Paws using the following official channels:WhatsApp:+55 (21) 98344-3613Email:homesteadandpaws8@gmail.comWix Chat:Available through the Homestead & Paws websiteSupport Hours:Monday to Friday9:00 am to 5:00 pm — Rio de Janeiro timeEstimated Response Time:Within 1 business dayHOMESTEAD & PAWSHome • Garden & Outdoor • Pets • Emergency EssentialsWebsite:www.homesteadandpaws.comEmail:homesteadandpaws8@gmail.com